Effective Date: Jan 1, 2025

Thank you for choosing WOOV Club. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use the WOOV Club application and services.

• Information We Collect

  When you use the WOOV Club app, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, address, and profile information.
  • Payment Information: Payment details are processed securely through MyFatoorah. We do not store or process credit card information on our servers.
  • Device Information: Device type, operating system, browser, IP address, mobile network information, and device identifiers.
  • Location Data: With your consent, we may collect your location data to provide location-based services such as identifying nearby courts, venues, or trainers.
  • Usage Data: Information about how you interact with the app, including features used, games played, competitions entered, and overall activity.
  • Cookies and Similar Technologies: We use cookies and similar technologies(such as SDKs and local storage) to personalize your experience, remember preferences, and improve app performance.

• How We Use Your Information

  We use the information we collect to:

  • Provide, operate, and improve our services, including bookings, reservations, and competition management.
  • Enable secure payments through MyFatoorah.
  • Send notifications related to bookings, updates, and service changes.
  • Personalize content such as recommended courts, coaches, or activities.
  • Facilitate communication between you and service providers.
  • Analyze usage patterns to improve performance and user experience.
  • Send marketing communications only with your consent.

• Third-Party Services:

  WOOV Club uses trusted third-party providers to deliver and enhance app functionality. These services operate under their own privacy policies:

  • MyFatoorah: Secure payment processing.
  • Mixpanel: Analytics and user behavior tracking.
  • Zego Cloud: Live streaming and real-time chat.
  • Firebase: Push notifications and real-time updates.
  • SendGrid: Email delivery and communication.
  • Google Maps & Mapbox: Maps, distance calculation, and location-based services.
  • Microsoft Clarity: An analytics service provided by Microsoft that helps us understand how users interact with the app. It records anonymized interaction data such as screen behavior, taps, scrolls, and navigation patterns for analytics and product improvement purposes. Sensitive fields (including passwords, payment details, and personal inputs) are automatically masked and never recorded. Data collected through Microsoft Clarity may be processed by Microsoft in accordance with their privacy policies.

  All third-party providers are required to comply with applicable data protection regulations.

• Data Sharing

  We do not sell or share your personal data for third-party marketing purposes without your explicit consent.

  We may share information if required to:

  • Comply with legal obligations or court orders.
  • Enforce our Terms of Service.
  • Investigate fraud or security issues.
  • Protect the safety of users or the public.

• Data Security

  We use industry-standard security measures including encryption, secure servers, and access controls to protect your data. However, no online transmission or storage method can be guaranteed to be 100% secure.

• Data Retention

  • We retain your personal information while your account is active. If you delete or deactivate your account, your personal data will be permanently deleted within 30 days, unless retention is required for legal or operational purposes.
  • Anonymous and non-identifiable data may be retained for analytics and service improvement.

• Account Deletion

  You may delete your account at any time.

  How to Delete Your Account:

  Open the WOOV Club app.
  Go to your Profile.
  Open Settings → Privacy Settings
  Select Delete Account
  Confirm the deletion.

  Your account will be deactivated immediately, and personal data will be removed within 30 days, except where legally required.

• Data Retention After Account Deletion

  Even after account deletion, certain information may be retained temporarily to comply with legal obligations, resolve disputes, or enforce agreements. Such data will be deleted once no longer required, and no later than 30 days after its purpose ends.

• Tracking and Data Transparency

  We respect your privacy and do not track users across apps or websites without consent.

  Data collected through analytics tools such as Microsoft Clarity is used strictly for internal analytics and product improvement and is not used for cross-app tracking or targeted advertising without user consent.

  App Tracking Transparency (ATT)

  WOOV Club uses Apple’s App Tracking Transparency framework. You will be asked for permission before any tracking is enabled. You may allow or deny tracking at any time through your device settings.

  If you deny tracking:

  We will not track your activity outside the WOOV Club app.
  We will not use your data for targeted advertising.

• Device Permissions

  The app may request access to:

  • Camera & Photos Profile images and uploads.
  • Microphone: live-streaming or voice chat.
  • Location:Nearby venues and services

  Permissions can be modified or revoked through your device settings.

• Service Interruptions

  While we aim to provide uninterrupted service, technical issues or outages may occur. WOOV Club is not liable for losses resulting from temporary service disruptions.

• Content Monitoring

  WOOV Club reserves the right to monitor and remove content that violates community guidelines or applicable laws. User-generated content remains the responsibility of the user who created it.

• Children’s Privacy

  WOOV Club is not intended for Children under the age of 13. We do not knowingly collect personal data from children under 13, and if such data is discovered, it will be deleted immediately.

• Changes to the Privacy Policy

  We may update this Privacy Policy periodically. Significant changes will be communicated via email or in-app notifications.

• Contact Us

  If you have any questions or concerns about this Privacy Policy, contact us at: support@woovclub.com.

  By continuing to use WOOV Club, you agree to this Privacy Policy.