Effective Date: Jan 1, 2025

Thank you for choosing WOOV Club! We are committed to protecting your personal information and ensuring your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our app and services.

• Information We Collect

  When you use the WOOV Club app, we may collect the following information:

  • Personal Information: Name, email, phone number, address, and profile information.
  • Payment Information: Credit card details (processed through MyFatoorah for secure payments; we do not store this information on our servers).
  • Device Information: Device type, operating system, browser, IP address, mobile network information, and device identifiers.
  • Location Data: With your consent, we may collect your location data to provide location-based services such as identifying nearby venues.
  • Usage Data: Information about how you use the app, including your interactions with other users, games played, competitions entered, and overall activity on the app.
  • Cookies: We use cookies and similar tracking technologies to recognize your device, customize your experience, and serve personalized ads.

• How We Use Your Information

  We use the information we collect to:

  • Provide and improve our services, including game booking, court reservations, and competition management.
  • Enable secure payments through MyFatoorah without storing your credit card information.
  • Send notifications about game bookings, updates, or changes to the app’s features.
  • Personalize your experience by offering content tailored to your activity (e.g., recommended courts or coaches).
  • Facilitate communication between you and service providers or other users within the app.
  • Analyze app usage to enhance features, troubleshoot issues, and ensure optimal performance.
  • Send marketing messages and promotions with your consent.

• Third-Party Services:

  WOOV Club uses trusted third-party providers to enhance your experience and enable specific features:

  • MyFatoorah: Secure payment solution for booking games, courts, coaches, and courses. We do not store or transmit credit card information on our servers or through external APIs.
  • Mixpanel: For advanced analytics and user behavior tracking.
  • Zego Cloud: Enabling live-streaming and real-time chat functionalities within the app.
  • Firebase: For push notifications and real-time updates.
  • SendGrid: For reliable email delivery and communication.
  • Google Maps & Mapbox: Used for displaying maps, calculating distances, and providing location-based services.

  These services adhere to their own privacy policies and comply with the applicable regulations to ensure the safety of your personal data.

• Data Sharing

  We do not share your personal data with third parties for marketing purposes without your explicit consent. However, we may share your data with legal authorities or other parties if:

  • We are required by law or court order.
  • We need to enforce our Terms of Service or investigate potential violations.
  • We need to protect the safety of users or the public.

• How We Protect Your Data

  We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and access control mechanisms. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

• Data Retention

  • Your personal information, including profile details, posts, and game statistics, will be retained as long as your account remains active. Upon account deletion or deactivation, your data will be permanently deleted after a maximum of 30 days, except for data retained for legal or operational purposes.
  • After account termination, anonymous data such as visit records (without identifiers) may be stored for analysis and service improvement.

• Account Deletion

  You have the right to delete your account at any time. Deleting your account will permanently remove all your personal information from our systems, including your profile, posts, and game stats, unless we are legally obligated to retain certain data.

  How to Delete Your Account:

  Open the WOOV Club app.
  Go to your Profile.
  Navigate to Settings and select Privacy Settings.
  Choose the Delete Account option.
  Confirm the deletion by following the prompts.

  Once deleted, all personal data will be removed from our servers within 30 days, except for operational or legal data we are required to retain. During this period, your account will be deactivated.

• Data Retention

  Even after account deletion, WOOV Club may retain certain personal information to comply with legal obligations, resolve disputes, or enforce agreements. Any data retained for these purposes will be deleted within 30 days after it is no longer needed for these purposes.

• Tracking and Data Transparency

  We respect your privacy and do not engage in user tracking unless you provide explicit consent.

  App Tracking Transparency: WOOV Club uses Apple’s App Tracking Transparency (ATT) framework to request your permission before collecting data used for tracking purposes. This request will appear the first time you use the app, and you can choose to allow or deny tracking. We use tracking data only to enhance user experience and improve services.

  If You Deny Tracking:

  We will not collect data related to your activity outside the WOOV Club app or use this data for targeted advertising.

  You can manage tracking preferences through your device settings at any time.

• Cookies and Tracking Technologies

  We use cookies to personalize your experience, save your preferences, and track your activity across the app. These cookies may also be used to serve personalized ads via Google or other third-party services. You can control cookie settings within your browser or app.

• Device Permissions

  To provide a better experience, WOOV Club may request access to certain features on your device, including:

  • Camera & Photos: For uploading profile pictures or documents.
  • Microphone: For live-streaming or voice chat.
  • Location: To display relevant services, such as nearby courts or trainers.

  You may modify or revoke these permissions through your device settings at any time.

• Service Interruptions & Technical Issues

  While we strive to ensure the uninterrupted operation of WOOV Club, occasional service disruptions or technical malfunctions may occur. We will do our best to resolve these issues promptly, but we cannot be held liable for any loss or costs incurred due to temporary outages.

• Content Monitoring & Removal

  WOOV Club reserves the right to monitor and remove any content that violates our community standards or applicable laws. We do not assume responsibility for user-generated content, but inappropriate materials will be removed upon discovery.

• Children’s Privacy

  WOOV Club is not intended for users under the age of 13. We do not knowingly collect personal data from children under 13, and if such data is discovered, it will be deleted immediately.

• Changes to the Privacy Policy

  We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. You will be notified of significant changes through email or in-app notifications.

• Contact Us

  If you have any questions or concerns regarding this Privacy Policy, please contact us at support@woovclub.com.

  By continuing to use WOOV Club, you agree to the terms of this Privacy Policy.