WOOV Club

"User" Agreement

Thank you for trusting “WOOVCLUB” platform.

The "WOOVCLUB" platform is a digital product of “FID World for Communications and Information Technology Est,” a limited liability company registered in Saudi Arabia under Commercial Registration No. 4031206848, dated 01/08/1444 AH. It is a platform that provides digital mediation services to facilitate the organization of sports activities. The platform includes specific technical procedures to govern interactions between users. This User Agreement, alongside the Privacy Policy, outlines the terms and conditions governing your use of the platform and all legal consequences arising from your use of the services provided. By using the platform, you agree to and accept all the terms and conditions of this agreement. This agreement becomes effective as soon as you register or use the platform.

The platform allows users to book various sports facility services offered by service providers, whether it’s booking entire venues, specific areas, sports clubs, training courses, sports sessions, or Private coaching or competing in specific sports activities. It also includes signing up for specific sports training or receiving private individual training and other services provided by the service provider via the platform. The user must pay specific fees agreed upon with the service provider according to the conditions published by the platform on its website.

The platform acts as a mediator, connecting the service provider with the beneficiary without bearing any responsibility. The platform is not considered a party to any relationship between the service provider and the beneficiary. The platform's role is limited to showcasing the services of the provider and mediating between the beneficiary and the provider. The platform is not responsible for the quality or level of services provided by the service provider, the non-performance of services, or any resulting consequences. The service provider alone bears responsibility for the services they provide, and the user is responsible for choosing and requesting these services.

We may change the terms and conditions of this agreement from time to time, so we advise you to review it periodically to stay informed of any updates.

The “WOOVCLUB” platform is owned by “FID World for Communications and Information Technology Est,” a limited liability company registered in Saudi Arabia under Commercial Registration No. 4031206848, dated 01/08/1444 AH. It is managed by the founders, partners, legal representatives, authorized persons, company employees, or contractors for the purpose of providing the platform’s services.

We present these terms and conditions to govern and regulate the legal relationships between the “WOOVCLUB” platform and its users. Please read these terms carefully before using the platform or requesting to view or purchase services through it. We recommend printing these terms and conditions for future reference if needed.

These terms and conditions, along with the associated documents, include all necessary guidelines that explain how to use the platform and how to benefit from its available services as a user.

By using the platform, you acknowledge and confirm your acceptance of these terms and conditions and agree to comply with them. However, if you do not agree with these terms and conditions, we request that you refrain from using the platform. Additionally, we ask that you completely delete your account from the platform, as continued use indicates that you have read, understood, and accepted the terms and conditions of the agreement.

Conditions for registering the beneficiary on the platform:

The allowed age for benefiting from the platform's services is as follows: the minimum age is 18 years, in accordance with the applicable laws in the Kingdom of Saudi Arabia, and the individual must be fully competent.
The beneficiary must provide accurate information and any other necessary data upon registration.
The beneficiary must ensure that the required registration conditions are met throughout the membership period, in accordance with applicable regulations.
The agreement will be terminated if any of the required registration conditions are no longer met.

Definitions

“Platform Name in Arabic” or “Platform Name in English” or “the Platform” or “the Website” or “the Application” or “We” or the use of any first-person pronouns refer to the "WOOVCLUB" platform and (FID World Communications and Information Technology Est,) in the Kingdom of Saudi Arabia.

“User” or “Beneficiary” or “Service Provider” or “You” or any second-person pronouns refer to the individual or entity using the "WOOVCLUB" platform, visiting it, offering or providing services, purchasing services through it, or viewing content available on the platform.

The following words and phrases, wherever they appear, shall have the meanings assigned to them next to each unless the context or the explicitness of the text indicates otherwise:

Beneficiary: This refers to you, the individual whose details are registered in the account and who uses the platform to book the facilities of a service provider, such as a sports facility, participate in a training session, create a workout, register at an academy, engage in private training, or access other services provided by the service provider, in exchange for paying specified fees as offered by the service provider through the platform, according to the terms and conditions of this agreement.

Service Provider: This refers to any natural person, company, or institution, whether Saudi or non-Saudi, residing in the Kingdom of Saudi Arabia, singular or plural, licensed by the relevant authorities to offer the services covered by this agreement. They register on the platform to provide services to the beneficiary under the terms and conditions of this agreement.

Account: This refers to the personal record of the user created to enable them to benefit from the platform's services.

Service or Booking: Refers to booking services for one of the facilities and/or group or private training services, participation in sports competitions, registration with the service provider, and other services provided by the service provider via the platform.

User: Refers to you and/or the service provider and/or any visitor to the platform.

Sports Facility: This refers to the place where you engage in your sports activities.

Advertiser: This refers to who uses the platform to advertise their products and services, whether they are a registered service provider on the app or an external party, whether an individual, company, or institution.

Subscriber: This refers to who subscribes to services advertised on the platform, which are provided by the advertiser, whether or not they are registered as a beneficiary on the platform.

Order or Orders: Refers to any service request submitted by the beneficiary on the "WOOVCLUB" platform and directed to the service provider, in accordance with the policies outlined in these terms and conditions.

Offer: Refers to any price quotation provided through the platform and directed to the beneficiary, in accordance with the policies outlined in these terms and conditions.

"WOOVCLUB" Platform or the Platform: Refers to the platform of "WOOVCLUB," which includes the services specified in these terms and conditions. The platform acts as a mediator to assist the user in finding a service provider to carry out the services they desire, in accordance with the policies of these terms and conditions.

Laws and/or Regulations: Refers to the laws and regulations in force in the Kingdom of Saudi Arabia.

Terms and Conditions and/or Agreement and/or Usage Policy and/or Privacy Policy and/or Document: Refers to this document and its included terms and conditions, any amendments made to it, and all documents referenced herein and/or added later, all of which apply to the user, the service provider, the beneficiary, and visitors to the platform.

The words expressed in the singular form refer to the same meaning in the plural form, and vice versa, if the context requires it. Additionally, the headings and footnotes contained in these terms and conditions are not to be considered when interpreting them.

Referring to you in this agreement using the second-person pronoun means you as the beneficiary of this platform, encompassing both masculine and feminine forms.

These terms and conditions have been established for our valued users to enhance the quality of service delivery and improve the user experience. Please read them carefully and ensure that you comply with the regulations to avoid being excluded from the platform.

Description of Services

The platform allows you to register and submit your requests for services available on the platform. It facilitates communication with the service provider to obtain the desired services and acts as a mediator between the parties, ensuring effective communication through the platform.

The platform enables service providers to register and remotely display their services across various fields, which are pre-defined with the platform. This includes enabling bookings for sports facilities, training sessions, competitions, courses, and other licensed sports-related services.

The services provided by the platform are offered in compliance with general ethical standards and the terms and conditions of the platform.

Account Conditions

You can register your account on the platform, which will grant you access to various features and services.

You must be fully competent according to the terms of this agreement.

You are required to register on the platform to benefit from its services, and completing the registration process necessitates accurately filling out the required information: full name, mobile number, and any other required information as specified on the registration page of the platform.

The platform reserves the right, under the powers granted to it in this agreement, to refuse the account creation request without being obligated to justify the reason for the refusal. It also has the right to cancel or deactivate the account at any time and without the need to provide any reason for doing so. Additionally, if it is found that you have provided false or incorrect information, or if it is determined at the platform's discretion that you have violated any of the terms of this agreement, your account may be affected.

Your email address, phone number, and any other associated addresses are considered official means of communication with you for sending notifications. Any notification sent to any of these addresses is regarded as an official notice and establishes a presumption of notification to you.

You are responsible for maintaining the confidentiality of your account information and must ensure that your password remains secure. The platform is not liable for any damages resulting from your negligence or failure to maintain the security of your account and password.

You are prohibited from engaging in any action that may cause undue or disproportionate strain on the platform or its infrastructure. Furthermore, you are prohibited from any action that may cause harm, disrupt access, impair the availability of content on the platform, limit the functionality of the platform, or publish or upload any defamatory, offensive, infringing, harmful, threatening, abusive, fraudulent, racist, or otherwise morally inappropriate or illegal content or information. You are also prohibited from sending any unsolicited email chains, spam, or any other form of bulk communications. Additionally, you are prohibited from threatening, harassing, abusing, disrupting, or infringing upon the rights of others, including their individual rights.

You are responsible for the accuracy and security of your data, and you are liable for the accuracy and security of the credit card and bank account information you have entered, as well as other information.

A breach or violation of any provision of this agreement will result in the suspension, cancellation, or deletion of your account as deemed appropriate by the platform. The role of the platform is solely to provide mediation services to connect you with the service provider, and the platform bears no responsibility in this regard. The platform is not liable for the level or quality of the services provided by the service provider or the outcomes resulting from them. The service provider alone is responsible for dealing with you and fulfilling the services they offer, and you alone are responsible for dealing with the service provider. The platform bears no responsibility in this matter.

You are obligated to promptly provide the platform—upon the platform's request—with the specified data in the online registration form designated through the platform or any other means as requested by the platform.

You are prohibited from registering any account with the platform if you have been convicted of a crime of harassment or sexual assault, if you are prohibited from using the platform's services under any law or judicial ruling, or if the platform has previously disabled your account due to a violation of the terms and conditions or privacy policy.

You must register on the platform with an appropriate name, and you commit not to register with anonymous, false, or misleading names, or names that violate public order, public decency, or the applicable laws and regulations in the Kingdom of Saudi Arabia. Additionally, you are prohibited from using names consisting only of symbols and/or numbers, and from using inappropriate names that the platform administration deems unsuitable, including but not limited to impersonating famous individuals, names that incite hatred and/or violence, obscene names, names carrying political, racial, or religious meanings, or using trademarks, phone numbers, unintelligible names, or the like. The platform administration has the discretion to accept or reject names, request their change, or cancel them as deemed appropriate.

You are obligated to provide accurate information about yourself and not use any false data or information belonging to others.

You are also required to provide correct information about the individuals under your authority if you are registering on behalf of others, and you will bear full responsibility for any violation of this, with the third party being subject to this agreement, and you must disclose this to the platform.

You are prohibited from registering on the platform with more than one account, and the platform will delete all accounts if this is discovered. In case you encounter an issue with your first account, you must follow up with the platform team to resolve the issue.

You must keep your username and password confidential and not disclose them to others. In any case, you are responsible for all transactions made through your account on the platform. The platform reserves the right to cancel unconfirmed or inactive accounts.

You are responsible for any mistakes you make while using the platform, and the platform is not liable for the consequences of these mistakes if they result in financial obligations or otherwise. Any errors that arise during the execution or booking of the service are your responsibility, and the platform bears no responsibility in this regard.

If the service provider fails to perform the service as required, for example, if the sports facility is not booked or is booked by another party at the same time, the service provider is obligated to compensate you. The platform reserves the right to cancel, suspend, or delete the service provider's account and require them to pay the platform its share of the service fee, whether part of the service has been completed or not, with no liability on the platform.

The platform has the right to confiscate the funds in your wallet if you violate any of the provisions of this agreement.

The platform is not responsible for bringing you any clients, as it acts solely as an intermediary.

Service Provider Requirements

Owners of sports facilities, as service providers, add their facilities and advertise them on the platform. By adding their facilities, they provide you with the opportunity to book them for conducting specific sports activities.

The service provider sets the conditions for you to benefit from their facilities, including the booking cost, time, and other details, and displays them on the platform in your account, making any updates to the platform as they occur.

To complete the booking, you must agree to all the conditions specified by the service provider. If it becomes clear that the booking or service cannot be fulfilled by the service provider, they are obligated to notify the platform immediately. The service provider must also coordinate with you in this regard, provide compensation of any kind, and offer solutions through the platform. The service provider bears full responsibility for this, with no liability on the platform.

In the event of a conflict between this agreement and the terms and conditions of the service provider, this agreement shall prevail, and the service provider's terms and conditions will have no effect. The service provider bears full responsibility for violating the provisions of this clause, with no liability on the platform. If the service provider causes you any harm, they are obligated to compensate the injured party with full compensation, and the platform bears no responsibility for this.

The platform is not responsible for any errors or actions by the service provider, the management of the sports facility, trainers, activity organizers, or their employees, nor the actions of third parties inside or outside the platform. The platform acts solely as an intermediary, without bearing any liability. If the service provider receives any payments from you outside the platform, the service provider is obligated to pay the platform twice the platform's commission.

If the service provider causes you any harm, whether psychological, emotional, financial, physical, or otherwise, they are obligated to compensate you and will be subject to legal action, with no liability on the platform.

The service provider is obligated to provide the trainer you have selected without any changes, and the platform bears no responsibility for this.

The service provider is required to perform the service themselves and is not allowed to transfer the service, either for compensation or without, to any other party, whether to another service provider or a party outside the platform, except after coordinating with and obtaining approval from the platform, with no liability on the platform.

The service provider is obligated to provide the services as described on the platform without the need for any intervention from the platform or its management. The service provider undertakes to deliver the service to you in accordance with local and international standards, ensuring that the service information is up-to-date, accurate, and does not contain any errors or parts that are canceled or impossible to fulfill.

The service provider acknowledges that they will not request you to pay any additional amounts beyond what was agreed upon when accepting the request. If a specific amount is agreed upon with you, the platform administration reserves the right to receive its designated commission from that agreement. The service provider is obligated to treat you respectfully and not to mistreat you or the platform in any way.

The service provider acknowledges that they are not an employee of the platform, and the platform does not act as an employer for them. They operate at their own risk, with no legal liability on the platform or its management, as the platform and its management serve only as an intermediary and regulatory entity between you and the service provider.

The service provider is obligated not to interfere with the account or services of another member with the intention of harming their business, such as contacting you to warn you against dealing with that member, publishing any disputes with another member publicly, requesting services from another member solely for the purpose of leaving negative reviews, or engaging in fraudulent activities like clicking on another member's listings' ads, or any similar activities.

Do not send unsolicited content, abuse, unwanted advertisements or intrusive promotions, or requests for donations.

Do not contact anyone after they have explicitly requested you not to, and do not communicate you with via their personal contact information without the platform's approval.

Do not upload or include any items or content, such as messages, videos, photos, or listings, that are fake, deceptive, misleading, abusive, threatening, defamatory, vulgar, obscene, or that violate the privacy or intellectual property of any third party.

Do not abuse or harm you or another member, and do not use messages to promote hate. If you receive any message that violates our policies, you must notify us immediately.

As a service provider on the platform, they are required to provide high-quality customer service and maintain the trust of you. By publishing surveys on the platform, the service provider commits to the following:

Respond to your messages promptly

Adhere to your service provider policies.

Resolve disputes directly with you, in coordination with the platform, with no liability on the platform. If the service provider is unable to reach a direct settlement with you, our team can assist through our dispute resolution system, with no liability on our part.

Data Protection and Privacy:

"WOOVCLUB" is committed to protecting the privacy of its users. Personal data collected during registration and use of the platform will be processed in accordance with our privacy policy.

"WOOVCLUB" implements appropriate technical and organizational measures to protect users' data from unauthorized access, modification, or destruction. Users have the right to access their personal information and correct or delete it by contacting our support team. "WOOVCLUB" complies with all applicable data protection regulations.

Beneficiary Requirements

First\Booking the Sports Facility from the Service Provider to Perform the Service: You are required to comply with all the terms and conditions of the booking set by the service provider and adhere to all booking details specified on the platform, including the booking terms set by the service provider. If you do not comply, the facility owner has the right to cancel your booking or deny you access to the facility.

You are also obligated to comply with the terms and conditions of the service provider and to stay updated on any changes made to them. This is your responsibility, and you bear full liability if you violate any of these terms and the consequences that arise from it, with no involvement from the platform.

Second\Financial Policies and Payment Methods

You are required to pay the booking fee in advance through the platform via payment gateway. You will not be able to engage in the activity until the booking fee is fully paid.

You have the right to cancel your booking, and you may receive a full, partial, or no refund of the amount you paid, depending on the cancellation terms of this agreement and the service provider's terms, whether the cancellation is made during the permitted cancellation period, before, or after, depending on the case. The platform bears no responsibility for any of this.

You are responsible for the information you entered when making the booking. If you book a facility that does not meet your needs, the platform is not liable for this error, and you are required to coordinate with the service provider in accordance with the provider's terms and conditions, without any liability on the platform.

If you made an error in the date or time of your booking, you have the right to modify the booking according to the cancellation and modification policy stated in this agreement.

If you cancel your booking, the platform reserves the right to impose cancellation fees, and this agreement outlines the terms related to such fees.

If you repeatedly cancel bookings or fail to pay the booking fee by the specified due date, the platform has the right to suspend your account, cancel your existing bookings, and demand payment of any outstanding amounts you owe.

Third\Conducting Sports Exercises and Activities

The service provider organizes a sports activity by specifying the type of activity, day, date, time, duration, and the required number of participants for the activity.

Sports activities are posted on the platform, and you have the right to participate in the posted activities through the app, unless the activity is private and limited to specific individuals or users.

You are entitled to participate in the general sports activities published on the platform. Upon your participation in any activity, you are obligated to comply with the conditions, fees, timings, and all details related to the activity as stated by the platform and the service provider.

If the activity is public, the service provider cannot prevent you from participating unless you violate the published terms.

The service provider has the right to withdraw and cancel the service up to 48 hours before it takes place, with the application of the terms of this agreement and those of the service provider if you have booked a specific sports facility.

As a participant, you have the right to join any posted sports activity and withdraw from the activity in which you are registered up to 48 hours before it takes place. This action is subject to the specific terms of the activity or the platform.

You are obligated to adhere to safety rules and fair play, and you must not engage in behaviors or actions that may endanger yourself or others, as you will be held responsible for any violations of this agreement or related regulations and laws.

The platform is not responsible for safeguarding your belongings from loss or theft; it is your responsibility to take care of them.

If you engage in any actions that cause harm to others or damage property, such as rough play during sports activities, assaulting others, staff of the service provider, or the sports facility, or causing damage to the facility, you will bear full responsibility for these actions alone. The injured parties have the right to take legal action against you according to the applicable legal procedures, without any liability on the platform.

You are committed to using the service for its designated purpose, and you bear full responsibility for this. The platform is not liable in case of any misuse

You must use the service as agreed with the service provider, and if you wish to request any additional services or hours, this must be arranged with the service provider through the platform.

You are solely and fully responsible for the account linked to your mobile number and email, and you will be held accountable for any unlawful or unauthorized use of your account on the platform.

You acknowledge and agree that the service you receive from the service provider via the platform is provided by the service provider without any interference from the platform.

You acknowledge and agree that the fees you pay to the service provider via the platform are not the responsibility of the platform.

You are responsible for selecting the service and the service provider, and you acknowledge that the service fees may vary between different service providers, and the platform holds no responsibility for this; it is entirely up to your own choice.

The platform does not guarantee that the services will meet all your expectations; it depends entirely on your understanding, comprehension, and the choice of the appropriate service provider for you.

You agree to receive the service you obtain via the platform through us only, and you acknowledge and agree that any amounts paid to the service provider will include the platform’s designated percentage.

The platform reserves the right to contact you at any time to gauge your satisfaction with the services received from the service provider via the platform and/or regarding any complaints. The platform or its management reserves the right to suspend your account if complaints from the service provider are repeated and verified by the platform.

The platform assumes no legal responsibility for any consequences arising from your receiving the service from the service provider.

You release "WOOVCLUB" from any liability arising from dealings with the service provider, including any personal actions that occur during such dealings.

You agree to use the service for the purpose designated in your request via the platform; for example, a sports field should be used for playing sports. If you violate this or use the service for an unlawful purpose, you bear full responsibility, and the platform assumes no liability for this.

The platform reserves the right to ban your membership if, at any time, we discover that you have violated any of the terms and conditions outlined in this document, submitted fake requests via the platform, or abused us in any way.

Advertising on the Platform:

The platform allows advertisers to use it for publishing and advertising their services, which are executed by the advertiser themselves.

Users can view the services advertised on the platform by the advertiser and can subscribe directly after obtaining the platform's approval.

For sports training courses, the advertiser must specify the number of days for each course, the location of the training sessions, the target age group, the skills to be focused on, the training leader, and any other details requested by the platform from the advertiser.

Advertisers are prohibited from advertising any content that has not been agreed upon with the platform. They are responsible for this and must compensate the platform, you, and any third parties for any consequences that may arise from such actions.

In terms of refunding the subscription fee due to the user's or subscriber's withdrawal from the course, whether before it starts or at any point after it begins, it will be subject to the specific terms and conditions set by the advertiser.

Training courses are provided by the advertiser, and the platform has no involvement in their execution, supervision, or otherwise. The platform’s role is solely to act as a mediator for the advertisement of these courses.

Subscribers are required to follow the instructions of the advertiser and the course leader and to adhere to safety rules, refraining from any behavior or actions that may endanger themselves or others. You and the subscriber have the right to receive technical reports from the advertiser or service provider related to performance and skills, according to the terms of the subscription. The platform bears no responsibility in this regard.

The specific terms of each training course are determined and applied by the course supervisors or the academy owner.

Service Pricing:

The service provider is required to pay the platform the basic percentage for each payment transaction made between the service provider and you.

The service provider has the right to make adjustments or add packages to the services they offer on the platform at any time, as long as the services have not yet been booked.

You are responsible for paying for the service you select through the payment methods specified on the platform and in these terms and conditions. The platform may credit your digital wallet balance in your account based on the services you have chosen above and after you have paid their costs. The service will remain valid until its value is fully utilized based on the service you selected.

You have the right to refund the value of a service you have booked if you request cancellation from the service provider within the allowed cancellation period, which is 48 hours before the service begins. After this period expires, no refund will be issued.

You are solely responsible for the service you choose and all incentives or compensation of any kind, and the platform has no involvement in any of that.

Taxes and Insurance:

All taxes imposed by the relevant tax authorities are deducted during the final payment process and are included in the total amount of the service offered by the service provider. The platform holds no responsibility regarding these taxes.

Account Creation Guidelines and Registration and Subscription Obligations:

Upon applying for membership on the platform or requesting to create an account, you are required to disclose specific information and choose a username and a secret password for use when accessing the platform's services. After activating your account, you will become a user of the platform's services, thereby agreeing to the following:

You are responsible for maintaining the confidentiality of your account information and password. You agree to promptly inform the platform of any unauthorized use of your account information or any other breach of your confidential information.

You guarantee that all information you provide in your account on the platform is accurate, and you bear full responsibility for any incorrect information you add.

You commit to using your account personally, as you are fully responsible for it. If someone else uses your account, it means you have authorized them to use the account in your name and for your benefit unless you have notified the platform management otherwise and the platform has accepted that. The user of that account will be responsible for any losses or costs arising from the use of that account.

The platform shall not, under any circumstances, be liable for any loss that you may suffer, whether direct or indirect, moral or material, as a result of the disclosure of your username or password, or in the event of misuse of the account.

When using the platform, you commit to using it with seriousness and integrity, adhering to the rules and regulations of this agreement, and complying with the regulatory and legal frameworks applicable in the Kingdom of Saudi Arabia. You are obligated to compensate the platform for any direct or indirect losses that may be incurred as a result of any illegal, untrue, or unauthorized use of your account by you or by any other person who has gained access to your account on the platform, whether by using your username and password to complete services or due to your negligence in maintaining the confidentiality of your username and password, whether authorized by you or not.

You agree not to include any contact details such as email addresses, phone numbers, or any personal information in your username.

You commit to disclosing accurate, true, updated, complete, and legal information about yourself as required during registration with the platform, and you agree to update your information if it changes in reality or if there is a need to do so.

You undertake not to indicate in your account any direct or indirect relationship between the store and the platform, its management, owners, or staff, as the platform is not responsible for any activity you conduct in your account.

It is acknowledged that the platform is committed to handling your personal information and contact details confidentially in accordance with the provisions of the privacy and information confidentiality policy applicable to the platform.

The platform has the right at any time to conduct any investigations it deems necessary, whether directly or through a third party, and to request you to disclose any additional information or documents of any kind to prove your identity, ownership of your funds, or your account.

Nature of Platform Commitment:

You acknowledge and agree that our mission is merely to provide digital support and mediation tools by establishing your account and providing you with approximate statistics and other services offered by the platform. The commitment of “WOOVCLUB” under this agreement is solely to create your digital account on the “WOOVCLUB” platform and make that account available to you and other users through the platform. This does not detract from the other services that the platform continues to provide, such as guidance, technical support, management, payment methods, approximate statistics, and other services.

We may provide you with additional services such as guidance services. We may also provide you with online payment gateways, and all platform services are subject to the terms and provisions of this agreement.

transactions between you and other users are not related to the platform itself; the platform is not responsible for them, as this relationship is independent.

All transactions that take place between you and other users facilitated by the platform are independent of the platform, subject to the agreement made between you and the other users. Consequently, if you fail, refuse, or do not fulfill your obligations as agreed upon, the platform is not responsible for the outcomes of such actions.

You acknowledge and agree that there is no liability on the part of the platform regarding any violations you commit in your accounts that contravene the provisions of this agreement and the regulations of the Kingdom of Saudi Arabia. The platform has no involvement regarding the transactions that take place between you and other users.

You must maintain the confidentiality of all data and information you receive from other users and from the platform. This clause serves as a non-disclosure agreement, and the platform bears no responsibility in case of violation.

Account Suspension or Termination for Violation of Terms:

The platform management has the right, at its sole discretion and definitively, to suspend and/or terminate accounts that violate the platform’s terms or those that cause harm to the platform or its users without prior notice or warning to you. The platform management may, at any time and at its sole discretion, lift the suspension and/or termination of the account(s) on the platform. In the event of any breach of these terms and conditions, the platform management and/or any third party designated by the platform management may decide to withhold some or all of the privileges typically associated with your account on the platform. Examples of breaches include, but are not limited to:

Using a stolen or unauthorized payment method.

Acting as an intermediary (in this case, you will be suspended and required to pay any outstanding amounts and perform any actions at the discretion of the platform management).

Lack of seriousness, such as repeatedly submitting requests without execution, whether for the same service or for other services via the platform.

Causing harm to any other user or to the platform.

Communicating outside the platform with any service provider you met through it without the platform management’s approval. The platform management reserves the right to supervise any dealings outside the platform if such communication is deemed to have occurred through the platform, entitling it to double its commission in such cases. It is prohibited for the service provider and you to communicate outside the established system on the platform. If the platform discovers this, it has the right to terminate accounts, liquidate the electronic wallet, deduct all amounts from it, and offset any previous or subsequent dues owed by you to the platform.

Impersonating another person on the platform.

Creating more than one account and using them for any reason.

Communication Requirements Between Users:

You acknowledge, agree, and confirm that we monitor the communication process between you and the other user, as well as oversee the provision and execution of services and/or the messages sent and communication between you in any form. The platform has the right to suspend your subscription if complaints arise repeatedly after investigation by the platform, while retaining all other legal rights.

You agree not to share any communication information or data outside the platform that is not recognized therein. The service provider is also obliged not to communicate with you or execute any services outside the framework established within the platform. In the event of your breach of this obligation, the platform has the right to suspend and/or permanently or temporarily terminate your subscription and account with the platform while retaining all other legal rights.

The service provider undertakes to protect your contact information and not to exploit it in a manner that violates the applicable terms, conditions, and privacy policy of the platform.

Disclaimer of Legal Liability:

The "WOOVCLUB" platform shall not be considered a party to any contractual relationship between the service provider and you and/or any other parties. The platform is not obligated to provide any service(s) to you and/or the service provider and/or any user and/or any third party.

Although the platform's management will exercise due diligence to protect the platform and your data and information in accordance with applicable regulations, your access to the platform is at your own risk. You acknowledge that you are aware of all risks associated with accessing the platform, including the risks of unauthorized access to the platform's users' confidential operations, third-party interference, or other security risks. You are obliged to take your own protective measures to safeguard against any electronic security breaches or otherwise.

You acknowledge that your use of the platform is at your own risk, without any direct or indirect liability on the part of the platform, provided that it is conducted legally. If used unlawfully or for political, terrorist, incitement, or racist purposes, or if the request constitutes a crime in itself, or if the purpose of the request involves money laundering, you shall bear the legal responsibility without any joint or subsidiary liability on the part of the platform.

The platform addresses harmful behaviors that may arise from content provided through it. Therefore, we reserve the right to remove any unlawful content if reported by a user or if we discover such unlawful content ourselves. We may also block offending accounts or suspend subscriptions for a specified period or indefinitely and may communicate with law enforcement authorities to address illegal activities.

You are personally responsible for all actions and activities you undertake through the platform, and the platform shall not be liable jointly or severally for you or your activities.

You shall bear legal responsibility for any violation of our rights under these terms and conditions or for infringing upon any of our rights or our ownership of the platform or any of its elements.

You shall assume all legal responsibilities and liabilities in the event of joining the platform for fraudulent purposes or misusing the platform's services in any manner.

You shall bear legal responsibility if you use the platform's information for purposes contrary to what you disclosed to the platform.

You shall bear legal responsibility in the event of defaming the platform on any other platform, application, social media, email, or through any other means.

You shall bear legal responsibility in the event of defaming any other person through the platform, without any original, subsidiary, or joint liability on the part of the platform.

The penalties imposed by the platform against you do not detract from the right of any other user to take any legal actions they deem appropriate at their discretion, without the need to refer to us in any manner and without any liability on the part of the platform.

We reserve all our legal rights arising from this agreement at any time. The non-exercise of such rights at a particular time does not constitute a waiver of those rights or any part thereof at all other times.

The developers, management, affiliates, directors, employees, agents, and subsidiaries of the platform shall not be liable for any losses or damages (whether direct or indirect) arising from the use of the platform, including but not limited to:

Any payments made to an incorrect or unauthorized account due to your incorrect input of information on the site.

Any fraudulent acts, deception, or distortion of facts resulting from any act, omission, or negligence on your part.

Any errors or misuse of the platform or your inability to use the platform and understand its content.

Any losses resulting from delays in internet connectivity, platform suspensions, or errors caused by the failure of any wired or wireless communication means or any data transmission system, including server failures or maintenance or lack of access to you. The platform may exercise due diligence and provide technical support and repair any faults.

Any losses resulting from actions taken by any government authority or otherwise, or any force majeure event outside the control of the platform.

You acknowledge that you are solely responsible for any information you provide to the platform and/or to another user, and you further acknowledge that you are solely responsible for the nature of the use defined by the platform. You release (World Fed Communications and Information Technology) - including all of its affiliates and subsidiaries, to the maximum extent permitted by law - from all liability for any losses and/or damages and/or expenses and/or costs incurred by you or suffered by you and/or any third party due to your use of the platform or your inability to use it.

Payment Policy:

The platform provides you with the option to pay through the secure digital payment gateway available on the platform, using credit cards such as Visa, MasterCard, Mada, Apple Pay, and others. These payment methods are provided based on their availability.

You must make payments in accordance with this payment policy approved by the platform, and you acknowledge and agree that changes to the payment policy may occur from time to time. You are obligated to review it continuously, and you will find it published on the platform.

The official currency in the Kingdom is the one used to determine the costs of packages, groups, and service prices through the platform.

You must review the prices of the platform's services before submitting a service purchase request.

Fees and/or taxes may be imposed on bank transfer transactions; therefore, both the service provider and you bear those charges.

The beneficiary and you are fully responsible for the payment process, and the platform shall not be liable for any errors in the payment process.

You must keep your payment details confidential and ensure that you avoid using any suspicious means or unauthorized software.

Cancellation and Modification:

The platform reserves the right to cancel any of the services available through it and/or to modify the platform entirely and/or to change its operations and/or activities. We also reserve the right to cancel the terms and conditions and the privacy policy and/or to replace them at any time without requiring your consent.

The platform has the right to cancel any request you have submitted at its sole discretion.

Permissible cancellation, which incurs no penalty, is that which occurs 48 hours prior to the scheduled time for service execution through the platform as agreed upon between you and the service provider. If any damages result from the cancellation by you or by the service provider, the party causing the damages shall bear responsibility for them, and the platform shall not be liable for that.

Cancellation and Refund Requests:

Users can cancel the service and request a refund of the amount paid up to 48 hours before the service begins. Refund requests will only be considered if the service has not been fully provided or utilized, and if the request is submitted within the specified refund period, the refunds will be processed using the original payment method used at the time of purchase.

Some services or products may be non-refundable, as indicated at the time of purchase. In this case, the non-refundable nature of the service will be explained to the user before completing the transaction.

When a refund is issued, "WOOVCLUB" will refund the total amount paid by the user, and the refund process may take between 1 to 14 business days, depending on the payment card used.

If the service is canceled by the service provider within the permitted cancellation period, they are obligated to refund the full amount to you and notify you of this through messages within the platform, while considering their specific refund and cancellation policies that do not conflict with this agreement. The platform shall not bear any responsibility for that.

If the service is canceled by you before the permitted cancellation time, the amount will be refunded to you, considering the service provider's specific refund and cancellation policies that do not conflict with this agreement. The platform shall not bear any responsibility for that.

If the service is canceled by you after the permitted cancellation time, no amount will be refunded to you, subject to the service provider's specific refund and cancellation policies that do not conflict with this agreement. The platform shall not bear any responsibility for that.

The service provider is not permitted to cancel the service that was booked by you after the allowed cancellation time. If it is necessary for them to do so, they must contact you by all means to inform you and refund you.

The platform has the right to cancel the accounts of both the beneficiary and the service provider if there are repeated cancellations or if it is suspected that they are fraudulent.

The platform has the right to modify the terms related to reservations, subscriptions, and others at any time, and it is your responsibility to stay updated on those changes published on the platform.

Responsibility for Fees and Taxes:

The service provider is responsible for collecting and paying any taxes associated with sales transactions conducted through the platform.

The service provider must include applicable taxes in the prices listed for services if the business is registered and subject to VAT regulations and laws.

Membership Cancellation:

The platform, in accordance with this agreement and the laws and regulations in force in the Kingdom of Saudi Arabia, may resort to temporarily or permanently suspending your account, revoking and canceling your membership, or restricting your access to the platform's services in the event of:

The platform's inability to verify any of the information you provided.

Violating the rules and provisions of this agreement.

If the platform determines that your activities are unlawful or that your activities may cause trouble or legal violations for other users or for the platform.

The platform may, at its discretion, reactivate the accounts of suspended users. If your account has been permanently deactivated or your membership canceled, you may not be able to register or recover your account on the platform or use the platform in any manner, regardless of the circumstances, until you are permitted to reactivate it by the platform management. However, in the event of your violation of this user agreement, the platform reserves the right to recover or demand any amounts owed to the platform and any losses or damages you cause to the platform. The platform also has the right to take legal action or seek judicial authorities in the Kingdom of Saudi Arabia against you as it deems appropriate.

No Right to Object:

As a user, you do not have the right to object to the actions of the platform's management regarding the platform, whether these actions relate to, for example, the integrity of the platform, its obligations, ownership, responsibilities, technical actions, or administrative actions related to the platform. The platform is not obliged to notify you, and if the platform deems it important to inform you of any such actions, it may do so at its discretion and according to its own judgment, in accordance with the rules and provisions of this agreement.

Complaints Policy:

The affected party has the right to submit a complaint to the platform's management, following these steps:

The affected party shall submit a complaint through the complaint submission form on the platform and via the following channels: (the platform's official website, through the platform's social media) or as directed by the platform.

We will receive the complaint, verify its accuracy, and respond to the complainant within five working days from the date we receive the complaint.

We will process the complaint within ten working days from the date we respond to the complaint.

We will communicate with the other party and/or the defendant (if applicable) to take the necessary actions.

You acknowledge that the platform is not responsible for the complaint and is not obliged to address it or compensate the complainant in any way. The platform is also not responsible for taking any action whatsoever.

Prohibitions:

As a user, you are prohibited from:

Posting any links related to other applications or websites within the platform, or those that contain malware, harmful software, viruses, or any unsafe files aimed at fraudulent activities or any form of cyber hacking.

Interfering in any way with the functioning of the platform, its workflow, or falsely claiming to represent us in any manner.

Reproducing or creating a replica of this platform, copying, selling, or reselling any part of it, or using it in a manner that diverges from its intended commercial or non-commercial purposes without obtaining explicit written consent from the platform.

Using the platform or any services provided through it in an illegal, fraudulent, or anti-social manner, as determined by the platform and its management.

Publishing any illegal or unethical content through the platform, including content that insults the platform, its users, or any other individuals or entities.

Causing any harassment or annoyance to platform users, threatening or blackmailing them, or broadcasting or sending content that represents discrimination, racism, or denigration of peoples, cultures, religions, or any other content that contradicts the platform's terms and laws, as well as local and international laws.

Sending or broadcasting any content, information, data, images, or videos that violate an individual's right to privacy, which requires the owner's consent for publication.

Publishing, copying, modifying, or republishing any content protected by copyright, and you must obtain consent from the copyright owner or the holder of financial or moral rights for publication.

The licenses granted by us to you will terminate if you do not comply with these terms and conditions or any other service terms.

Review Policy:

The "WOOVCLUB" platform allows you, as a registered user who has received a service, to add reviews about the services provided to you by the service provider through the platform. These reviews must adhere to the following terms and conditions:

The comment must be related to the service performed by the service provider and should include a description of your experience with the service provider or the advantages or disadvantages of the service provided.

The platform does not accept any offensive comments or those that violate this agreement or any applicable laws.

The platform does not accept any comments that insult the platform or any of its users, service providers, individuals, companies, countries, cultures, customs, traditions, or norms.

The platform does not accept any comments that promote services not affiliated with it, and it prohibits the inclusion of any software, external links, or any content that contradicts these terms and conditions.

The publication of any contact information, regardless of type, through the platform is prohibited, and the platform will delete any contact information shared in the comments.

The platform reserves the right to delete comments that violate the provisions of this agreement, retaining all legal rights and remedies. Additionally, the platform may delete any comment without needing to provide a reason.

Any person or entity harmed by the comments you provide retains all rights to appropriate compensation from you, including the right to pursue legal and judicial claims, without any liability on the part of the platform.

Amendments and Additions:

You acknowledge and agree that our services may be continuously modified or updated, and that our terms and conditions as well as our privacy policy may be amended and/or updated and/or added to from time to time. Any updates will be published on the platform, so you must review this agreement before any action you take through the platform. Accordingly, you acknowledge the right of the "WOOVCLUB" platform to review these terms and conditions at any time, without prior notice and at its sole discretion, and to impose new terms and conditions related to the services of the "WOOVCLUB" platform or their acquisition. You are responsible for periodically reviewing these terms and conditions to check for any amendments. Any use or acquisition of services from the "WOOVCLUB" platform constitutes your acceptance of those revisions and/or additions. Your continued use of the platform indicates your agreement to these updates. If you do not agree, you must cease using the platform and bear full responsibility for any consequences arising from that.

Force Majeure:

The failure of either party to fulfill its obligations under this agreement shall not be deemed a breach if such failure arises from any unforeseen event beyond the reasonable control of either party, which affects the performance of its obligations under this agreement. This includes, but is not limited to, fire, flood, accidents, declared and undeclared wars, military operations, economic sanctions, regulatory requirements, or any orders or judgments issued by administrative or judicial authorities in the Kingdom of Saudi Arabia (“Force Majeure”), provided that the affected party has taken all reasonable precautions, due diligence, and necessary measures to fulfill the terms and conditions of this agreement and has informed the other party as soon as possible of the occurrence of such an event. The second party must notify the first party of any Force Majeure event, including the time required for extension and any associated costs. The parties shall agree on the time for the extension and the costs associated with the Force Majeure event under this agreement. The first party agrees to pay all due and undisputed payments related to the Force Majeure event and to compensate for the expenses associated with it.

Effects of Hardship:

In the event of hardship, the affected party has the right to request renegotiation. This request must be made with justification without undue delay, and the mere request for renegotiation does not grant the affected party the right to refrain from performance.

If no agreement is reached within a reasonable period, either party has the right to resort to the judiciary to terminate the contract at the specified date and according to the terms that will be determined, or to modify the contract to restore the balance of performances.

Exemptions:

Neither party shall be held liable for failing to perform any of its obligations if it proves that the failure was due to an obstacle arising from circumstances beyond its control and that it could not reasonably have anticipated the obstacle at the time of the contract's formation or could have avoided it or its consequences, or overcome it or its consequences.

If one party's failure to perform is the result of a third party's failure to perform a part or all of the contract that was entrusted to them, that party shall not be exempt from liability unless it is exempt under the previous paragraph, or if the third party would be exempt from liability if the provisions of the aforementioned paragraph were applied. The exemption provided for in this article shall take effect for the duration of the obstacle. The party that has not performed its obligations must notify the other party of the obstacle and its effect on its ability to perform. If the notification does not reach the other party within a reasonable time after the party that has not performed its obligations became aware of the obstacle or should have become aware of it, then that party shall be liable for compensation for damages resulting from the failure to deliver the aforementioned notification.

Nothing in this article shall prevent either party from exercising any of its other rights aside from seeking damages in accordance with the provisions of this agreement.

Cancellation:

The platform has the right to cancel any of the services available through it and/or to modify the platform entirely and/or change it and/or change its activities. We also have the right to cancel the terms and conditions and the privacy policy and/or replace them at any time without requiring your consent.

Law:

The interpretation and implementation of the provisions of this document shall be governed by the laws in force in the Kingdom of Saudi Arabia. These terms are not limited to the provisions contained herein but extend to include all contracts concluded between the platform and users, as well as all applicable legal texts in the Kingdom of Saudi Arabia. These rules are supplementary and do not conflict directly or indirectly with the provisions contained in this agreement.

Jurisdiction:

Saudi courts in the Kingdom of Saudi Arabia, specifically the competent courts in the city of (Makkah), shall have jurisdiction to settle any dispute arising regarding the interpretation and/or execution of any provision of this agreement. In the event that any provision is excluded by a judicial ruling, this shall not affect the validity of the other provisions, which shall remain in effect and produce their legal effects unless the platform cancels this agreement.

In the event of a dispute between users or between a user and "WOOVCLUB," the parties agree to attempt to resolve the issue first through informal negotiation. If the dispute cannot be resolved informally, the Saudi courts in the city of (Makkah) shall have jurisdiction to settle any dispute arising regarding the interpretation and/or execution of any provision of this agreement. In the event that any provision is excluded by a judicial ruling, this shall not affect the validity of the other provisions, which shall remain in effect and produce their legal effects unless the platform cancels this agreement.

Arabic Language:

This agreement is drafted in both Arabic and English. In the event of a conflict between the two languages, the Arabic text shall prevail.